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‘Well, you should be,’ said Carmen, smiling. ‘Hello! I’m Carmen! I’m your Christmas extra staff.’

Mr McCredie frowned and touched his hands to his glasses to make sure they were still there. They were.

‘Oh yes?’ he said. He frowned again.

‘Sofia sent me. Your lawyer. You said you needed someone … ’

Fear slightly gripped at Carmen’s heart. She couldn’t be blanked for a job again, she just couldn’t. What would she do? She’d have to apply to be a wench at the Christmas market and it was freezing out there. This place was clearly a tip, but she was here now and obviously they were quite slack about hours and, well, she desperately needed to be out otherwise she was going to have to turn into Sofia’s cleaner.

‘Did I?’ said Mr McCredie absently. Then he remembered. The whole horror of the meeting. And his face fell. He looked at the girl in front of him. She was short and rather pretty: dark hair and eyes and cheeks pink from being outside. Her mouth had a stern set to it and she had a curvy figure, rather old-fashioned-looking. Goodness. Was this the person who was going to save him from the awful fate of having to leave his beloved books, his beloved city, retire to some terrible bungalow somewhere?

He looked around. ‘You’ve worked in a shop before?’

‘I have eight years’ senior retail experience,’ said Carmen proudly.

‘In bookselling?’

‘Um, haberdashery,’ said Carmen.

Mr McCredie blinked. ‘Buttons and what-not.’

‘Buttons and what-not,’ agreed Carmen.

‘Well … ’ He indicated the room with his hand. ‘It’s not exactly like selling buttons.’

‘I can imagine.’

‘Do you read?’

‘Of course!’ said Carmen indignantly. She decided not to mention how much she loved her e-reader. He didn’t look like an e-reader kind of a person at all.

The door of the shop tinged, and a woman walked in. Mr McCredie looked at Carmen in a ‘go on’ kind of a way.

‘Hello,’ smiled Carmen.

The woman looked around, slightly discombobulated by the mess. Carmen couldn’t blame her. But maybe this worked well here. Maybe it was an authentic gold mine of a place that people liked because it wasn’t like other shops which had clean shelves and … took credit cards. Hmm.

The woman was pushing a large pram, and there was nowhere for it to go without bumping into things.

‘Let me take that for you,’ Carmen said hastily, looking at the round bright baby, fresh as new minted coconut ice, sitting up and taking a keen interest in their surroundings.

‘Oh, it’s all right,’ said the woman. ‘I was looking for a copy ofThe Jolly Christmas Postman.’

Carmen smiled; it had been a favourite of hers, except she’d lost all the letters and Sofia, who never lost anything, had got cross with her.

‘Of course,’ she said. She couldn’t imagine a bookshop at Christmas time that wouldn’t have it. She smiled winningly at Mr McCredie, who frowned distractedly.

‘I’m not sure … ’ he said. ‘Do you know what year it was published?’

The woman looked bemused.

‘Um, no?’ she said as if this was a very bizarre question to be asked, which it was.

‘You file your books by year?’ hissed Carmen, genuinely surprised.

‘Um, sometimes,’ said Mr McCredie.

Carmen quickly leafed through a box of children’s books. There was an old hardback edition ofThe Water Babies, several lavishly illustrated lives of the saints and a very old picture book about a rabbit who had wings, carrying a lantern over a snowy waste.